Joy just pops out of her car to pop the rubbish into the bin when I stop her. She smiles and with enviable confidence and beauty immediately transforms into a model being photographed. Joy attended an event listening to opera singers this morning, but this is not a special day for the 83-year-old to look perfect. “I’ve always looked after myself. I use the normal Nivea cream – not the expensive one – every morning and evening. I want you to tell the young ladies that it is important to put the cream on your neck as well, not only your face! This is my beauty secret.” Joy’s favourite orange shade stands out on this sunny spring day among the subdued grays of the modern urban buildings.